Account & Data Deletion

1. How to request account deletion

You can request deletion of your account in a few steps:

• Step 1: Send an email to support@gograde.ai from the email address registered with your GoGrade AI account.
• Step 2: Use the subject line "Account Deletion Request".
• Step 3: Include your full name, registered email or phone number, your role (for example, teacher, student, parent, or administrator), and your institution / school name.
• Step 4: We will verify your identity and confirm the request by replying to your email. We may ask for additional details if we cannot verify the request.
• Step 5: Once verified, your account is deleted and you will receive a confirmation email.

2. Accounts managed by an institution

Most GoGrade AI accounts (teachers, students, and parents) are created and managed by an educational institution. For these accounts, your institution's administrator can also remove your access directly from the institution workspace.

Because the institution is usually the controller of academic records, we may coordinate with your institution before deleting records that belong to it. Your personal login account will still be deleted as described on this page.

3. Data that is deleted

• Your account profile: name, email address, phone number, role, and profile details.
• Your login credentials and authentication data.
• Personal data linked to your account that is not required to be kept by your institution or by law.

4. Data that may be retained

Some data may be kept after your account is deleted, only where it is needed for the reasons below:

• Academic records (for example, answer sheets, scores, and report cards) that your institution is required to keep. These remain under the institution's control and are deleted or anonymised in line with the institution's instructions.
• Payment, invoice, and tax records, retained for the period required by applicable tax and accounting laws.
• Security and audit logs, retained for a limited period to protect the Services and investigate abuse.
• Backups, which are overwritten on a rolling basis and are not used to restore deleted accounts.

5. Timeline

We process verified deletion requests within 30 days. Residual copies in backups are removed as those backups expire.

6. Institution (tenant) deletion

If your institution wants to delete its entire GoGrade AI workspace and all associated data, an authorised administrator should email support@gograde.ai. Tenant data is deleted or anonymised as described in our Privacy Policy.